FAQ

The easiest way to place an order is directly through our online shop.
Alternatively, you can also order via email or by phone.

Every customer is important to us – therefore, there is no minimum order value.

Shipping costs:

• within Latvia and Germany: from €3.90
• within Europe: from €5.90
• free shipping within Latvia and Germany for orders over €100 
• free shipping to other countries — upon agreement

Detailed information about shipping times and conditions can be found on our shipping page.

Personal consultation is very important to us.
Your inquiries are not forwarded to a call center, but handled directly by our team.

A personal conversation often helps in finding the right product.
You can reach us by phone or email — we are happy to assist you.

Yes, of course. You can find the information in the Returns & Refunds section.
Please contact our customer service as soon as possible, and we will assist you.

We usually ship your orders with:

• DHL
• Deutsche Post AG
• Omniva (within the Baltic region)
• Express shipping is also available upon request.

You can choose from the following payment options:

• Bank transfer (prepayment)
• PayPal
• Credit card
• Invoice (via PayPal)
• Apple Pay
• Google Pay

All payment data is transmitted securely via an SSL-encrypted connection.

Yes, we ship internationally.
Further details about shipping costs and delivery times can be found on our shipping page.

You can easily request a new password using the Forgot password link.
A new password will be sent to you immediately by email.

Our product range changes frequently, as many items are handcrafted in small batches.
Therefore, a printed catalog would quickly become outdated.

Instead, we occasionally publish our “Postille”, where we present selected products and highlight special producers.
You can request a copy from our customer service.

Yes, we are happy to help with gifts!

• Ready-made gift sets are available in our shop
• Custom gift arrangements on request
• High-quality gift packaging
• Direct shipping to the recipient possible

Our customer service will gladly assist you.

We offer two types of vouchers:

• Handwritten gift voucher (individually created by our calligrapher)
• Online voucher (sent by email within minutes after purchase)

Both options can include a personal message.

We offer tailored solutions for business clients:

• Customized gift sets and gourmet presents
• Themed selections
• Full handling and shipping service

Please contact us by phone or email for personalized support.

Do you need high-resolution images, background information, or would you like to arrange an interview?
We are happy to provide all necessary materials promptly and in the best quality.